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Purpose – Work-based research is the applied form of work-based learning (WBL) and has been described as the systematic and methodical process of investigating work-related 'problems'. Such problems can either be associated with specific workplaces and domains of practice or may more broadly be described as practical, social or real-world in nature. However, the specific characteristics of work-related problems for organisations and society have yet to be explained, and inadequate problem definition, multiple and competing goals, and lack of agreement on cause-effect relationships have hampered understanding. The purpose of this paper is to examine the nature of work-related problems and provides examples from real-world contexts in Australia.  Design/methodology/approach – The paper provides models and examples of standard and non-standard work-related problems based on prior research and current practice.  Findings – Research paradigms view work-related problems as either definable and solvable or ill-defined, complex, difficult to describe and not easily rectified. The former view is concerned with 'high ground problems' associated with traditional research methods; the latter with 'lowland, messy, confusing problems' more frequently associated with the social sciences. Irrespective of orientation and definition, work-related problems have one thing in common: they are typically messy, constantly changing and complex, and many are co-produced and wicked.  Originality/value – Despite difficulties with identifying and isolating the various types of work-related problem, the paper establishes the importance of doing so for the practitioner. The definition and examination of work-related problems contribute to an evolving formulation of WBL and its application to private organisations, government agencies and work more generally.

The nature of work-related problems: messy, co-produced and wicked