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Online discussion forums have the potential to add value to the total learning environmental in open distance learning. A study analyzing more than a hundred online forums from twenty offered by four faculties was conducted at the Open University Malaysia (OUM). The study aimed to determine how effective online forums were in contributing to the blended learning pedagogies adopted by the university. Using the Community of Inquiry model to evaluate the effectiveness of the forum discourse, the forums were examined to determine the extent of social presence, cognitive presence and teaching presence in the forums. The study also looked at similarities and differences in interactions in the various forums. Several interesting observation were made as a result of the analysis. One major observation made was the need for tutors to be trained on how to field questions, pose questions and lead as well as moderate the discussions. The study was timely to ensure that online discussion forums contribute further to the blended learning environment at OUM.

TOWARDS A MORE EFFECTIVE ENGAGEMENT OF LEARNERS AND TUTORS IN ONLINE DISCUSSION FORUMS