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Abstract Purpose – This paper aims to review the developments in performancemeasurement over the last 20 years, reflecting on the past and projecting intothe future. Design/methodology/approach – The author presents a personalreflection on research and practice. Findings – The paper identifies sevenissues for management, seven issues for research and three enduring dilemmas.Originality/value – The paper highlights a number of areas where developmentsfrom academic and practitioner co-creation have not been widely adopted in

Performance measurement: learning from the past and projecting the future