Open AccessIs patient loyalty associated with quality of care? Results of a patient survey over primary care in Switzerland
Author(s) -
Katja Goetz,
Marianne Jossen,
Thomas Rosemann,
Sigrid Hess,
Marc Brodowski,
Paula Bezzola
Publication year - 2018
Publication title -
international journal for quality in health care
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.769
H-Index - 94
eISSN - 1464-3677
pISSN - 1353-4505
DOI - 10.1093/intqhc/mzy142
Subject(s) - primary care , loyalty , medicine , quality (philosophy) , primary health care , family medicine , business , marketing , environmental health , population , philosophy , epistemology
The study aimed to evaluate quality of care and to determine which aspects are associated with the willingness to recommend the general practitioner (GP) as a part of patient loyalty.
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