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Our previous research focused on the value of creative problem-solving in late life (Kahana, Kahana, &amp; Ermoshkina, 2021). This paper considers the role of emotional intelligence in creative problem-solving for improving late-life medical care experiences. Emotional intelligence, which is situated at the intersection between the domains of intelligence and personality, can serve as a useful resource promoting personal and social adaptation to problems of old age. Our paper argues for the usefulness of emotional intelligence as older adults deal with challenges of the health care system. Emotional intelligence is rarely studied in gerontological research. Yet, it is required to overcome lack of attention to the patient experience and to provider–patient communication. Problems in communication with staff and in obtaining responsive care are prevalent for hospitalized older adults due to lack of continuity of care as unfamiliar “hospitalist” physicians typically offer care to frail elders. A key adaptive task of older patients involves securing investment by overworked health care providers. A friendly and extraverted self-presentation by older patients signals to the health care provider the social worth of the patient. Such demeanor can go a long way toward eliciting interest and caring responses from providers. Our paper offers a taxonomy of patient behaviors that can facilitate patient-centered care. Emotional intelligence shown by older patients reflected in expressions of appreciation for staff is likely to facilitate the interest of medical and nursing staff. Potential interventions to foster emotional intelligence among older patients will also be discussed.

Emotional Intelligence Skills Enhance Responsive Care of Hospitalized Older Patients