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A number of recent publications, including WHO’s Report on the health of refugees and migrants in the WHO European region: no public health without refugee and migrant health (2018) and the report of the UCL-Lancet Commission on migration and health have underscored the ways in which vulnerability to poor health outcomes can be exacerbated due to factors related to migration and migration status. This workshop will explore opportunities to improve delivery of health care, using a practical tool intended to support the design of inclusive health services. This checklist has been elaborated by a coalition of organisations (“Nobody Left Outside” platform) centred on the situation and needs of underserved populations, including the homeless, sex workers, prisoners, people who use drugs and undocumented migrants. This workshop will aim to test and validate the tool, looking at a particular population: people who are undocumented. The workshop will aim to: Improve understanding of factors that undermine delivery of health services to severely underserved groups, focusing on the specific example of people with insecure residence status.Promote understanding of service-design strategies that broadly benefit these groups, applying and validating a practical tool to support inclusive service delivery. Format: The workshop will aim to be as interactive as possible. Following opening interventions from experts, participants will be invited to share their insights and expertise to validate the service delivery design checklist that will be shared with them, and to identify the necessary policies and practices that wold ensure its effective implementation. Key messages Test a solutions-based model for the design of health services that addresses underserved groups, focusing on undocumented migrants. Identify policies and actors needed to enable effective delivery to “left behind” populations.

Workshop: Leaving no one outside: strategies for improving delivery of care undocumented migrants in Europe