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Public libraries play a vital role in developing and facilitating digital literacy programs for diverse communities. Digital literacy skills are important because they enable access to information and engagement with government and support services that are increasingly provided online. This paper reviews literature and library programs world-wide to identify good practice in developing and facilitating digital literacy programs. It also presents our findings from a case study illustrating the practice of Hume Libraries, an Australian public library recognised for its leadership in digital literacy programs in support of diverse communities. Results from the review alongside interviews and a focus group with Hume Libraries staff informed the development of a framework to support the successful development and facilitation of digital literacy programs for diverse communities. The framework presents tasks in a checklist format for practitioners to consider when they develop, facilitate and enhance digital literacy programs for diverse communities.

Digital Literacy Programs in Support of Diverse Communities – An Australian Public Library Approach