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We consider a variation of an Erlang loss system in which jobs are routed to servers according to the Shortest Idle Server First service discipline. Specifically, we consider a system in which idle servers are arranged in a stack; servers are returned to the top of the stack upon service completion; and arriving jobs are assigned to the server currently at the top of the stack. When busy, servers accumulate age and incur an age-dependent operating cost. For such systems, we (i) formulate a continuous-time Markov chain model to characterize the system’s transient behavior, and (ii) develop maintenance policies consisting of two possible actions: server group replacement and stack inversion. The stack inversion may be performed at any time prior to group replacement to achieve a more evenly distributed utilization among servers. We develop an optimization model to determine the optimal inversion and replacement times so as to minimize the long-run expected cost rate. Because the model is nonlinear and non-convex, we develop a set of algorithms to solve for the optimal replacement and inversion time. Lastly, we establish a lower bound for the inversion cost threshold below which it is optimal to invert the stack of servers before their replacement.

Erlang loss systems with shortest idle server first service discipline: Maintenance considerations