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Should a patient be dissatisfied with your management of his or her case, he or she currently has the options of going elsewhere, complaining to the HPCSA or, alternatively, suing you. One would have thought that that was protection enough but, apparently, this is not so; a further arrow is to be added to the patient’s quiver in the form of the Consumer Protection Act. In fairness, the Act was not introduced to specifically protect patients but, given its broad scope and the fact that healthcare has not been excluded, patients may seek to use the Act against you.

The Consumer Protection Act: another arrow for the dissatisfied patient's quiver