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Due to the new enabling technologies, Quality Management has become data-driven management, allowing a systematic capture and analysis of quality data in real time. The purpose of this article is to present an empirical work about the impact caused by Industry 4.0 technologies on Quality Management through the entire enterprise value flow life cycle. A quantitative analysis was performed during August and September 2022 in Argentina. Findings indicate that medium and large companies make better use of new technologies for quality management, multinational ones are better qualified and pharmaceutical industry is the best prepared. The production phase is the one with the intensive use of new technologies, being IoT, Cybersecurity and Cloud Computing the most utilised. This is the first scientific study on influential technologies in Quality 4.0 in Argentina that empirically analysed Technologies 4.0 in each phase of the value flow life cycle.

Quality 4.0: technologies and readiness factors in the entire value flow life cycle