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The increasing trend of multi-channel urban consumption, driven by the rise of E-commerce, has led to the emergence of new freight facilities. The COVID-19 pandemic further amplified this shift, with consumers relying more heavily on online purchases for regular needs, resulting in the advent of Q-commerce as a distinct sub-vertical within the E-commerce industry. However, there is a significant lack of understanding regarding the characteristics, requirements, and impacts of this sector in both existing literature and planning documents. Therefore, the aim of this research is to investigate the freight patterns and associated externalities within urban areas for this emerging trend in E-commerce, while also assessing the adequacy of planning documents in addressing these issues. The paper presents a case study-based examination of various Q-commerce grocery companies operating in Delhi, delving into their operations, freight patterns, and neighborhood-level externalities of last-mile delivery. By highlighting the externalities and deficiencies related to E-commerce, this study provides valuable insights into the planning implications of Q-commerce and its impact on urban areas.

Freight patterns and spatial planning requirements of third generation E-commerce in Indian cities