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This article focusses on how the Smithsonian Institution’s staff and programmes are adapting in response to an evolving world and increasing requests for assistance. The Smithsonian is the world’s largest museum, education and research complex, with long-standing programmes focussed on capacity building in times of need. Central to this work is communication—listening, building trust among collaborators and prioritising cultural heritage communities in decision-making. This article highlights four activities currently helping to strengthen cultural resources and support colleagues in times of crisis: building on early experiences to inform and improve on-the-ground cultural rescue efforts domestically and abroad; learning to build local and government relationships impacting conservation efforts abroad; creating new heritage anti-trafficking courses for law enforcement that reflect current events and include the voices of in-country experts; and building networks of expertise to develop and implement a new institution-wide Shared Stewardship and Ethical Returns Policy. The common thread throughout these four programmes, each with different goals, is the importance of communication and collaboration.

Innovation and adaptation at the Smithsonian Institution in response to changing times and increased need