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This study examines critical success factors (CSFs) for supply chain resilience regarding the selection of transportation service providers. Due to extensive global sourcing, many companies are dependent on multiple suppliers and service providers. Using a Delphi approach, this article identifies the CSFs relevant to the resilience of transportation service providers in supply chains. A novel approach using Multiple Criteria Decision-Analysis (MCDA) is then developed to rank a group of CSFs. In particular, the Best-Worst Method (BWM) and Multi-attributive Border Approximation Area Comparison (MABAC) methods are used to rank resilience-related CSFs for transportation service providers in uncertain environments using Hesitant Fuzzy Sets (HFS). Based on our results, hybrid MCDA methods can be applied in order to develop an effective method for determining resilience-related CSFs when selecting transportation service providers in uncertain environments.

Developing supply chain resilience: a robust multi-criteria decision analysis method for transportation service provider selection under uncertainty