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Orientation and Mobility (O&amp;M) professionals teach people with low vision or blindness to use specialist assistive technologies to support confident travel, but many O&amp;M clients now prefer a smartphone. This study aimed to investigate what technology O&amp;M professionals in Australia and Malaysia have, use, like, and want to support their client work, to inform the development of O&amp;M technologies and build capacity in the international O&amp;M profession. A technology survey was completed by professionals ( n  = 36) attending O&amp;M workshops in Malaysia. A revised survey was completed online by O&amp;M specialists ( n  = 31) primarily in Australia. Qualitative data about technology use came from conferences, workshops and interviews with O&amp;M professionals. Descriptive statistics were analysed together with free-text data. Limited awareness of apps used by clients, unaffordability of devices, and inadequate technology training discouraged many O&amp;M professionals from employing existing technologies in client programmes or for broader professional purposes. Professionals needed to learn smartphone accessibility features and travel-related apps, and ways to use technology during O&amp;M client programmes, initial professional training, ongoing professional development and research. Smartphones are now integral to travel with low vision or blindness and early-adopter O&amp;M clients are the travel tech-experts. O&amp;M professionals need better initial training and then regular upskilling in mainstream O&amp;M technologies to expand clients’ travel choices. COVID-19 has created an imperative for technology laggards to upskill for O&amp;M tele-practice. O&amp;M technology could support comprehensive O&amp;M specialist training and practice in Malaysia, to better serve O&amp;M clients with complex needs.Implications for rehabilitationMost orientation and mobility (O&amp;M) clients are travelling with a smartphone, so O&amp;M specialists need to be abreast of mainstream technologies, accessibility features and apps used by clients for orientation, mobility, visual efficiency and social engagement.O&amp;M specialists who are technology laggards need human-guided support to develop confidence in using travel technologies, and O&amp;M clients are the experts. COVID-19 has created an imperative to learn skills for O&amp;M tele-practice.Affordability is a significant barrier to O&amp;M professionals and clients accessing specialist travel technologies in Malaysia, and to O&amp;M professionals upgrading technology in Australia.Comprehensive training for O&amp;M specialists is needed in Malaysia to meet the travel needs of clients with low vision or blindness who also have physical, cognitive, sensory or mental health complications. Most orientation and mobility (O&amp;M) clients are travelling with a smartphone, so O&amp;M specialists need to be abreast of mainstream technologies, accessibility features and apps used by clients for orientation, mobility, visual efficiency and social engagement. O&amp;M specialists who are technology laggards need human-guided support to develop confidence in using travel technologies, and O&amp;M clients are the experts. COVID-19 has created an imperative to learn skills for O&amp;M tele-practice. Affordability is a significant barrier to O&amp;M professionals and clients accessing specialist travel technologies in Malaysia, and to O&amp;M professionals upgrading technology in Australia. Comprehensive training for O&amp;M specialists is needed in Malaysia to meet the travel needs of clients with low vision or blindness who also have physical, cognitive, sensory or mental health complications.

Use of technology by orientation and mobility professionals in Australia and Malaysia before COVID-19