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This study compared three groups (consumers, restaurant managers, and inspectors) in their understanding of restaurant inspection violations under different inspection formats. Addition of a coding word such as critical or non-critical changed interpretation of the seriousness of a violation statement, particularly for restaurant managers and consumers. In addition, seriousness attached to certain words, such as “priority” was not consistent among the three groups. Changes in perception with the use of coding words were similar for consumers and restaurant managers, but inspectors perceived violations differently for the inspection format using the scoring of priority, priority foundation, or core violations.

Do restaurant managers, consumers, and inspectors have the same understanding of restaurant inspections?