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Hotel workers experience high levels of work demands that interfere with their leisure pursuits. This paper examined the effects of work-leisure conflict on job stress, life satisfaction, and turnover intention among hotel workers. A paper-and-pencil questionnaire was used to collect data from a convenience sample of 321 workers from 32 star-rated facilities in Accra. Based on PLS-SEM results, job stress increases turnover intentions among hotel employees. Within the job demands-resource (JD-R) model, work-leisure conflict triggers turnover intentions and increases job stress levels leading to a reduction in perceived life satisfaction of hotel workers.

Work leisure conflict, job stress, life satisfaction and turnover intention of hotel workers in Accra, Ghana