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Sharing and exchanging knowledge among workers in organizations has received considerable attention in the literature, whereas knowledge seeking attitudes and behavior are less reported. This paper presents findings from a qualitative study of knowledge seeking by hotel employees in Dubai, UAE. Distinctive characteristics of hotel workforces in Dubai are identified. Employees emphasized proactive knowledge  seeking , rather than knowledge sharing. These findings highlight the importance of providing organizational support for pull learning approaches to employees’ knowledge acquisition, through technology-enabled microlearning practices. In this way, organizations are likely to benefit from greater employee satisfaction, retention, competence and productivity.

Treasure hunt: the quest for knowledge by hotel employees in Dubai, UAE