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As work intensity continues to become one of the challenging issues at work, the need to understand the consequences and the pathways as well as the boundary conditions, become very important. Drawing on the Job Demand-Resource (JD-R) theory, this study examines how work intensity affects the quality of work life (QWL) through burnout and examines the moderating role of psychological detachment in the relationship between burnout and QWL. Data was collected from 400 frontline workers and supervisors from 30 hotels and analyzed using the Hayes Process Macros and AMOS. The study found that work intensity negatively affects QWL and this relationship was mediated by burnout. Psychological detachment did not moderate the relationship between burnout and QWL.

Work intensity, burnout and quality of work life in the hotel industry: The moderating role of psychological detachment