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On March 11, 2020, the World Health Organization (WHO) characterized the alarming spread and severity of the coronavirus disease 2019 (COVID-19) as a pandemic. Responding to university directives, as well as professional association recommendations, many academic libraries not only suspended in-person services but also barred access to physical collections for interlibrary loan purposes. Such decisions had a significant impact on interlibrary loan (ILL) operations around the world. This paper describes how the University of Louisville’s Kornhauser Health Sciences Library (KHSL) not only maintained a continuity of ILL services but also expanded those services worldwide.

Providing Document Delivery/Interlibrary Loan Services from Within a Pandemic: Filling in the Gaps