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Many cities around the world have adopted digital technologies to combat COVID-19, but they have experienced varying degrees of success. This research developed an analytical framework involving the components of “preparation”, “praxis”, and “paradox” regarding a city’s leveraging of digital infrastructure for pandemic governance. Then, the case of Hangzhou is employed to illustrate this framework. This research finds that (1) the application of digital technologies should be a systematic arrangement based on institutional and technological preparations, (2) innovative governance instruments supported by digital infrastructure can be developed to respond to a variety of practical scenarios, and (3) adopting a paradox lens aids in mitigating potential negative socio-economic consequences. This research suggests that leveraging digital infrastructure for pandemic governance requires a coherent system that has the potential to aid cities around the world in better managing public health crises going forward.

Leveraging Digital Infrastructure for Pandemic Governance: Preparation, Praxis, and Paradox