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Set in a French higher education context, this paper contributes to the knowledge management literature by arguing that the digital transformation of knowledge transfer via distance learning includes negative outcomes, in addition to many benefits. Based on quantitative and qualitative data, via an online survey from learners and instructors, our findings show that while online modes of delivery are convenient and cost-effective, they overlook many aspects that enable users to engage in knowledge transfer.

Negative effects of distance learning accentuated by COVID-19 outbreak: a perspective of learners and teachers