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This paper explores how other-oriented motivations: Sense of Community Responsibility (SOC-R) and Public Service Motivation (PSM) relate to voluntary support during the Covid-19 crisis. Drawing on original panel survey data, collected spring 2020, it compares SOC-R and PSM for civic participation. The study reveals that while both forms of motivations relate to voluntary support, PSM remains stable over time while SOC-R varies. Furthermore, SOC-R develops differently over time for those who engage in voluntary support and those who do not. Such heterogeneity is not observed for PSM. Based on these findings, the paper discusses SOC-R’s contribution to public service resilience.

public management review

Mobilizing to take responsibility: exploring the relationship between Sense of Community Responsibility (SOC-R), Public Service Motivation (PSM) and public service resilience during Covid-19