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This paper investigates the effect of parents’ coproduction in online schooling on satisfaction with educational services during the COVID-19 pandemic. Using European cross country microdata from the 2020 Eurofound survey, we reveal that parents’ involvement in home schooling is strongly correlated with their satisfaction with educational services. Our results contribute to the on-going debate regarding the importance of citizens’ involvement in service delivery during the pandemic, and, in particular, on the related effects in terms of subjective satisfaction.

Coproduction and satisfaction with online schooling during the COVID-19 pandemic: evidence from European countries