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As young people increasingly rely on the internet to learn and socialise, the support they require becomes more complex. Some young people are more vulnerable online than others, such as young people in care or with Special Educational Needs. There is evidence that professionals working with vulnerable young people are ill-equipped to enhance children’s safety online and support them through recovery if required. This research aims to explore the understanding, experience and processes among a range of senior children’s services professionals and external specialists in England; identify the challenges faced in practice; and highlight recommendations for improvement. Twenty-nine participants, seven males and twenty two females, were interviewed using semi-structured interviews. Transcripts were analysed using thematic analysis. Findings suggested that participants have limited and fragmented awareness of young people’s risk and vulnerability online. Digital Life was not found to be fully integrated into practice. The focus was on identifying risk and less on understanding motivation or supporting recovery. Participants lacked up-to-date and specialised training, as well as assessment tools integrating digital lives, resulting in poor cross-agency working. Recommendations for practice and policy are discussed.

The ‘ Glaring Gap ’: practitioner experiences of integrating the digital lives of vulnerable young people into practice in England