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Prior studies presented the sustainable supply chain management practices, but an approach from stakeholders is still untapped. The interaction between forward and reverse flows also needs to be involved in investment recovery. Sustainable supply chain management is an increasing concern in the environmental, social and economic performance. This study uses fuzzy Delphi method to validate a set of criteria and uses exploratory factor analysis to confirm the aspects. This study applies stakeholder theory in combination with fuzzy set theory and decision-making trial and evaluation method to explore the interrelationships among attributes. The results show that sustainable supply management and process management are the major cause aspects. Investment recovery has not been noticed in the healthcare industry, reflected in the weak interaction. The top five criteria are supplier assessment, environmental management systems, green certification of supplier, supplier collaboration and health and safety certifications. This study provides theoretical and managerial implications.

Sustainable supply chain management in stakeholders: supporting from sustainable supply and process management in the healthcare industry in Vietnam