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This study examines the benefits to leaders, managers, and employees of developing emotionally intelligent work teams to improve library services and project outcomes. These high performing teams form a cohesive identity based solely upon trust. The characteristics of these groups are considered and their contribution to enhancing organizational wellbeing and performance. Potentially any team is capable of learning these skills by adopting a growth mindset approach to their work. Analyses of the impact of an Emotional Culture and its influence on employee’ behavior and attitudes displayed in the work place is also examined. Outcomes are determined by the type of feelings a leader decides to communicate to them nonverbally. Common problems affecting group dynamics were assessed, and emotional intelligence as an effective strategy to resolve team conflict was employed.

Developing Emotionally Intelligent Work Teams Improves Performance and Organizational Wellbeing: A Literature Review