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This paper analyzes the relationship between the spread of the COVID-19 infection and the changes in financial services for households in Japan. Respondents who chose to increase demand for non-face-to-face financial services and cashless payments tended to have more financial assets and to be more financially literate. This result suggests that financial literacy is important in helping households embrace financial services to comply with the demands of social distancing under the spread of COVID-19.

Household financial services, financial literacy, and COVID-19 pandemic