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Information technology (IT) is considered as a key to business success by academia and industry. Notably, IT has evolved to an organization-level role that is far beyond previous technology supports and information storage functions; rather, it serves as a core analytics tool, combined with machine learning and artificial intelligence, to facilitate quality management (QM) and communication among business units. The authors derived their research model through literature and the Baldrige framework, and tested the hypothesized research model through partial least squares – structural equation modeling using cross-sectional survey data. This study investigates how IT integrates with QM practices to affect organizational performance. The results show that IT makes a considerable difference to the function of QM by interacting with business operations and leadership, resulting in improved organizational performance. The implications of the results bring IT and other business functions together and shape an ecosystem of IT-enabled organizational frameworks in the Big Data era.

The importance of information technology to organizational results within the Baldrige award