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The development of accessible elements in museum exhibitions is an important pursuit that needs a well-defined process. Educators at the Smithsonian National Air and Space Museum, working with accessibility professionals and blind or low-vision user/experts, discovered the value of co-designing tactile models with the people who would eventually use them. The team conducted a series of interviews intended to tweak proposed designs for the tactile. However, based on the first user/expert’s valuable feedback, the process shifted into collaboratively revamping the overall design concepts. The results were two new tactile models that better fulfilled their intended purpose: empowerment of the blind and low-vision user/experts, and new insights for the exhibition educators. From this case study, the authors present recommendations for how museum educators might implement co-design with user/experts.

Touch Points: Co-Designing Tactile Exhibition Elements with User/Experts