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This study presents the concept testing results of a low-fidelity user-centered design (UCD) tool applied to the U.S. military acquisition request process. A purposive, random, small-sampled population of United States Marines used a UCD-based Design Worksheet to aid their own design process as they prepared a simulated acquisition request for equipment modifications. The results indicated that Marines engaged in the robust discovery and design exploration while using the Design Worksheet. While Marines had some challenges with understanding how to navigate the Design Worksheet, they found it valuable as a prompt for a useful, more productive thinking process. Importantly, Marines indicated that they would adopt the Design Worksheet to complete a real acquisition design request. Considerations for how the Design Worksheet supported their equipment modification analysis, and whether similar HCI or UCD tools could be pursued and adopted in comparable design environments are discussed.

Applying User-Centered Design to U.S. Military Acquisition Requests