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The aim of this study is to examine the dimensions (e.g., facilitating conditions (FC), performance expectancy (PE), effort expectancy (EE) and social influence (SI)) that influence behavioural intentions in financial institution in Indonesia. This research explores both the practical and theoretical basis of these paradigms. Studying the literature explores a theoretical existence of related context preceding the user behaviors. In addition, SPSS was used to measure demographic and generate descriptive statistics. Overall, the results demonstrate that behavioural intention (BI) was significantly influenced by FC, while PE and SI were marginally supported, and EE was not significant. It is acknowledged that FC is important incentives to necessitate action of user behavioural. The findings of this study may help institution and financial department to initiate new strategies such as integrating the dimensions of user experience on information system based on various indicators of this study. Additionally, to maximize the usage of information system, the institution can implement training for the employee concerning how to use the system. Further research may extend the focus to multiple organisations, cultures, and countries. This research is useful for institutions and academics as the comparative and intersecting explanation of enhancing user’s usage of information system in Indonesia.

Information system and behavioural intention: evaluating the user behaviour of financial information system in the developing country of Indonesia