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In recent times, the concepts of IT-enabled agility and digital resilience have gained increased attention. The COVID-19 pandemic has brought a turbulent environment in its wake, thus providing an opportunity to study organizations’ agility and digital resilience. This study examines retailers’ strategies and IT’s role in facilitating responsiveness to uncertainties in the marketplace. An analysis of the quarterly earnings call transcripts shows the increased reliance of organizations on IT to drive and sustain their strategies. This study supports the oft-made claim that IT capabilities can make an organization more responsive and agile in the face of disruptions.

Digital Transformation for Agility and Resilience: An Exploratory Study