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‘Wasta’ is one of the most critical challenges to organisations in Jordan and the Middle East due to its informal nature and the influences it has on various professional decisions made. Views on it vary and are contradictory. Despite the negative perceptions and its perceived harmful effects, its use is commonplace. Studies on Wasta and the factors affecting its use are limited, specifically in the context of higher education. This research explores the power of informal networks ‘Wasta’ and the motives behind individuals’ involvement in a Jordanian higher education institution. In-depth semi-structured interviews were conducted with 21 academics with experience working in private and public universities. The findings identified various motives that work on the societal, organisational, and individual levels that encourage its use in academia and make it a powerful tool for obtaining what is desired yet conceivably deserved. This is the first study that pragmatically contributes to the understanding of the contradictory views of Wasta as well as its prevailing power in affecting work processes in academia.

Explaining the power of informal networks in academia: a jordanian perspective