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This article uses the design thinking methods of  user personas  and  user journeys  to consider how to improve the user experience of searching for free legal information online. A  universal design  for free legal information websites would accommodate people with varying levels of online search skills and familiarity with the law, thus enhancing access to justice. To realize a vision of robust and user-friendly access to free online legal information, this article presents a prototype for a network of official legal information websites with the same look, layout, and functionality—all designed to be useful, inclusive, and simple to use.

Improving Access to Free Online Legal Information Through Universal Design: User Personas, User Journeys, a Proposal, and a Prototype