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In recent decades, improvements in cognitive studies have given rise to opportunities for technology to become involved in decision-making processes. Autonomous machines are mainly performing support actions that avoid distracting people from their primary tasks in the workplace. Nevertheless, there are already examples of machines that make decisions of greater responsibility. The text’s thesis is that technology has been empowered in organizations as a result of developments in artificial intelligence. This paper shows that both humans and technology can have autonomy in decision-making, defines techno-empowerment, and presents various examples of autonomous machines that are currently used in organizations.

The Phenomenon of Techno-Empowerment in the Socio-Organizational Context