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Researchers and planners often perceive the presence of basic services – including local suppliers – in the vicinity as an appropriate supply situation. In rural areas in particular, however, many residents are satisfied despite the lack of accessible facilities. Explaining this satisfaction paradox is crucial in order to identify vulnerable groups and tailor policy measures accordingly. We contribute to this discussion by quantifying the effects of local suppliers’ social function, individual resources, preferences fulfilled and the pursued coping strategies on the assessment of the supply situation in addition to the effects of the spatial proximity to the shops. Using secondary and primary data, we estimate three structural equation models. The results suggest that alternative meeting places, such as cultural facilities and events, partially compensate for a lack of local supply and that the subjective evaluation of these meeting places is more important for the quality of life than the assessment of the supply situation. In addition, policies addressing the lack of local supply should support coping strategies that enhance the mobility and thus strengthen the autonomy of vulnerable people affected. English title: Customers’ Evaluation of Local Supply: the Effects of Social Function, Preferences, Resources, Coping Strategies, and Spatial Proximity

Bewertung der Nahversorgung zwischen Treffpunktfunktion, Präferenzen, Ressourcen, Bewältigungsstrategien und räumlicher Nähe