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The purpose of this study is to investigate how cities are developing and implementing social marketing practices. Driven by a 2017 survey administered to a sample of Florida’s public officials, the research design of this study employs an exploratory data analysis including cluster analysis, univariate visualization, and bivariate visualization to information regarding public social marketing utilization. The findings of this study suggest possible confusion surrounding what social marketing actually is and how the practice can best be utilized within a strategic management context. This research adds value by contributing to a relatively nascent literature on social marketing within an American public administration context.

The Untapped Potential of Social Marketing: How a Sample of Florida Cities Engage in Its Practice