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This study examines how public librarians manage boundaries when providing information services to people experiencing homelessness. Drawing on interviews with twenty-four library staff at three public library systems in the Midwest United States and boundary work theory, this paper argues that public librarians navigate tensions in professional and personal boundaries, and that some of these tensions can be attributed to perceptions of vulnerability in both themselves and in the patrons they support. The paper concludes by making arguments to reconsider training and partnerships that enable public library staff to re-conceptualize what their professional roles entail.

Vulnerability, Boundary Management, and Providing Information Services to People Experiencing Homelessness