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Wellness Cloud serves as a foundation for mobile health management services, enabling users to input health-related data and check their health records for preventive purposes. In explaining why citizens might adopt this service, human factors must be considered, particularly motivation. Therefore, this study proposes a theoretical research model to explain citizens’ behavioural intentions when using Wellness Cloud. The roles of basic psychological needs, intrinsic motivators, extrinsic motivators, and health beliefs in forming their motivations were examined. The results indicated that extrinsic motivators (performance expectancy and effort expectancy), one intrinsic motivator (perceived playfulness), and health beliefs (perceived susceptibility and cues to action) had positive effects on people’s behavioural intentions. The intrinsic motivator also had positive effects on the extrinsic motivators. Additionally, three psychological needs were shown to have positive effects on intrinsic and extrinsic motivators. The findings provide valuable implications for encouraging citizens to adopt Wellness Cloud.

The impact of motivations, health beliefs, and basic human needs on mobile self-management: an extension of the self-determination theory perspective