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Quality of website design is one of the influential factors of websitesuccess. How the design helps the users using effectively and efficientlywebsite and satisfied at the end of the use. However, it is a common tendencythat websites are designed based on the developer's perspectives and lackconsidering user importance. Thus, the degree of website usability tends to below according to user perceptions. This study purposed to understand the userexperiences using an institutional repository (IR) website in a publicuniversity in Indonesia. The research was performed based on usability testingframework as the usability testing method. About 12 participants were purposelyinvolved concerning their key informant characteristics. Following threeempirical data collection techniques (i.e., query technique, formal experiment,and thinking aloud), both descriptive analysis using usability scale matric andcontent analysis using qualitative data analysis (QDA) Miner Lite software wereused in the data analysis stage. Lastly, several visual design recommendationswere then proposed at the end of the study. In terms of a case study, besidesthe practical recommendations which may contextually useful for the nextwebsite development; the clarity of the research design may also help scholarshow to combine more than one usability testing technique within amulti-technique study design.

Investigating Quality of Institutional Repository Website Design Using Usability Testing Framework