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Although there is abundant evidence that citizens are turning to the Internet for health information, there is little evidence that health information seekers are finding the information the need. The article by Zeng et al (1), focuses on how healthcare consumers access information. Their study shows how poorly standard medical terminologies support consumer’s needs. The authors identify mismatches at the lexical, semantic and mental model levels that indicate new classes of tools are necessary for consumer access to information written and indexed for the health professional.

Education and Consumer Informatics – the need for collaborative tools