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Internet and its accessible devices ( e.g ., mobiles, computers) are the unmitigated blessings to the people. Nowadays, internet connectivity almost eliminates all kinds of blockades for the verification of authentication, comparison of prices, and services for a product. Consequently, the market has been becoming more competitive compared to decision making. In this paper, we construct a multi-channel supply chain (MCSC) frameworks with traditional channels as well as a direct channel (DC), where the manufacturer provides services to the customers for both the cases. Then the optimal decisions of the manufacturer and the retailers are examined. The optimal pricing decisions and services are discussed and also compared the profits with one another under various cases (Stackelberg settings, strategic alliance, and two types of no improved service). Then the sensitivity of the service cost coefficients and the cross-channel price coefficients on the profits for each player and the supply chain is analyzed. We find out the best profitable strategies under the parameters such as service costs and the positive effects of the service on the demand rate. We also mark out the optimum level of the services so that the profit will be maximized for each player. Finally, we define an interval such that if the service costs belong to that interval, then the selling price of the DC would be lesser than the wholesale price. These findings help companies such as automobiles, electronic goods, etc. to implement the best strategies to increase their profit.

Competitive pricing strategies of multi channel supply chain under direct servicing by the manufacturer