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The purpose of this study is to determine the significant gap between the suitable objective environmental conditions and the real performance outcomes when Taipei fire fighter officers and volunteer fire fighters handled the TransAsia GE235 incident. This study employs the “Unified Theory of Acceptance and Use of Technology (UTAUT)” model to investigate the search and rescue (SAR) team members’ adoption of cloud-based services to improve their SAR performance. This study uses the Partial Least Square (PLS) validation for the research hypotheses. The results show that the Taipei City Fire Department’s SAR team and the Volunteer Fire Fighter team have certain gaps in applying the cloud-based service to improve the incident SAR performance. It is revealed that resources, especially in training/education of the government official team, are significant to performance improvement. Finally, several management implications are presented to improve the SAR operation performance.

Impact on the Performance of Search and Rescue Team by Cloud-Based Services: A Case Study of TransAsia Flight GE235