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Public transport is one of the facilities available in Malaysia. Overwhelming demand from the community has demanded public transport as an alternative for some people to do their daily activities. The increasing of Malaysian population brought many problems to the environment especially traffic congestion problem. The Government spends a lot of money to overcome this problem [10]. Public transport has been upgraded to ensure user comfort. Most people in the city are more interested in using railway transport as traffic congestion and travel time accuracy is better than other public transport [1, 5]. To influence public demand, the facilities available at the train station should be complete [3, 5]. The choice of location for the study are Batu Gajah station (station 1) and Kluang station (station 2) for rural services while Bandar Tasik Selatan station (station 3) and KL Central station (station 4) for urban services. The results of this study showed that, based on data and information obtained from field survey work and the feedback questionnaires from users, basic facilities at railway stations surveyed for urban and rural services can be identified and listed. An analysis of the status of the facilities at railway stations can be established through the safety of passengers and observations in the field. The facilities available at the urban service station are more complete than in rural service station. Facilities at railway station should be improved to attract people using the facilities

Railway Station Facilities in Rural and Urban Services Based on Observation and User Feedback