Open AccessDevelopment of a bug tracking system for processing complaints to medical organizations
Author(s) -
Dmitrii Demchenko,
Marina Bolsunovskaya,
Svetlana Shirokova,
Aleksandr Leksashov,
И. В. Орлов,
Nikita Makarevich,
Anton Doynikov
Publication year - 2021
Publication title -
e3s web of conferences
Language(s) - English
Resource type - Journals
eISSN - 2555-0403
pISSN - 2267-1242
DOI - 10.1051/e3sconf/202128404010
Subject(s) - process (computing) , process management , field (mathematics) , key (lock) , business process , tracking (education) , computer science , work (physics) , knowledge management , business , computer security , engineering , work in process , marketing , psychology , mechanical engineering , pedagogy , mathematics , pure mathematics , operating system
The article substantiates the feasibility of developing and implementing an automated bug tracking system “Organization of work with citizens' appeals” to optimize the existing business processes for processing appeals and complaints to medical organizations of St. Petersburg. The article analyzes the key business processes of the enterprise in the field of registration and routing of complaints, as well as the formation of reports. The process of development and implementation of an automated system for processing requests is described, the effectiveness of implementation is assessed, and recommendations for its further development and use are given.