English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Service innovation has become an important way for manufacturing companies to obtain and maintain their competitive advantages. Organizational implants have been proven to enhance service innovation in manufacturing companies, while the rise of big data offers new opportunities for it. This study aims to explore the impact path from organizational implants of a manufacturing company to service innovation in the context of big data with the application of Single Case Study Method, and XI’AN SHAANGU POWER is selected as research object. The findings are suggested as follows: (1) There are two ways of organizational implants to achieve service innovation for manufactures. One is employee implants, and the other is device implants. (2) Employee implants can create relationship capital, and device implants can generate data resources. (3) Relationship capital has a direct and indirect positive impact on service innovation through professional knowledge acquisition and customer demands mining. (4) Data resources have an indirect positive impact on service innovation through customer demands mining and product technology upgrading.

e3s web of conferences

Exploring the Impact of Organizational Implants of a Manufacturing Company on Service Innovation in the context of big data: A case study of XI’AN SHAANGU POWER