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The traditional model of fault management across electricity distribution networks operators relies on a large team of centralized incident controllers, who can be overloaded during busy periods, and under-utilized during quiet times. Based on analysis undertaken at SP Energy Networks (SPEN), as well as the availability of cuttingedge technology, a new model of de-centralized dispatch management is being implemented which is based on enabling technologies for:  Automatic reporting of current field crew positions to the central dispatch centre  Intelligent grouping of calls by the Outage Management System (OMS)  Automatic dispatch of outages to field crews by the OMS system  Equipping of field crews with mobile devices allowing for autonomous status reporting

De-centralised working for outage management, including auto-dispatch