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Communication skills are very important factors which contribute to success in every career in the 21st century. Professional development plans for future caregivers; therefore, should include developing these skills. Caregivers are adult learners for a bachelor's degree in the field of early childhood education, so learning by doing during work is the most effective method of acquiring new skills. They need to learn how to use technology in developing communication skills, studying the content of early childhood education, and working at Childcare Centers. This study investigated work-based blended learning and technological scaffolding system and found out how they enhance the caregivers’ communication skills. The study was divided into three phases. Phase one was studying existing theories and research about work-based learning, blended learning and scaffolding. Phase two was developing the communication system for the study. Phase three was interviewing experts about the developed system. The synthesis and content analysis identified that the system included five components: Job, Learning Activities, Technology, Evaluations and Key stakeholders. The system's process consisted of Preparation, Analysis, Planning, Learning, Discussion and Evaluation. The scaffolding included Job aid scaffolding, Stakeholder scaffolding and Resource scaffolding. The result of study will be used as a system for teaching communication skills development for caregivers in Thailand

procedia - social and behavioral sciences

Work-based Blended Learning and Technological Scaffolding System to Enhance Communication Skills for Caregivers Under Local Administrative Organization, Ministry of Interior, Thailand (Part I)