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Natural resource managers are required to prepare a plan for managing the natural resources in their regions. Environmental decision support systems (EDSS) have been developed to assist managers and stakeholders make decisions about complex natural resource problems. Research has shown that these EDSS are valuable and used internationally. However, sustainability science literature reports that too often these natural resource management (NRM) plans are not consulted upon completion, and the EDSS are no longer used. To gain insight into why the EDSS are no longer used after the research and development phase of the NRM planning project, we have asked the stakeholders, as end users of the EDSS tool themselves, to share their perceptions of, and experience with development of the tool and then, the tool itself. This paper reports on the perspectives of the end users of an EDSS used in a South Australian NRM planning project from 2011 to 2013. The findings were mixed in that they show that the majority (90%) of respondents felt the EDSS had overall value, yet it was virtually abandoned after the completion of the planning project. Further, just over half of respondents reported that they thought that the EDSS should have been used on a regular basis after the pilot project ended. We conclude that genuine capacity development, aided by the EDSS, took place during the project. However, the lack of use of the EDSS after the pilot project finished was the result of failures both with researcher follow up and especially with the lack of commitment from government agencies who support and influence the array of end users. Unless agencies commit to the changed practices identified by end users that would support ongoing use of EDSS it is inevitable that the legacy value of EDSS development will remain limited

Why do NRM regional planning processes and tools have limited effect? Presenting the perspective of the end user