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Opinion statement Humans function best within relationships that are supportive, nurturing, collaborative, and filled with mutual respect. Why, then, do these relationships seem to disappear at the clinical bedside? For both clinicians and patients and their families, the need for empathy and compassion is never greater than during a time of sickness and tragedy. This is especially true in pediatric care, among some of our most vulnerable patients. The best medical care and the safest outcomes derive from collaborative relationships. In true partnerships, clinicians feel comfortable expressing their own humanity, and patients and their families are satisfied that they are being heard. With empathetic communication to family-centered care process, we can create a profound setting for healing.

Partnering with Parents and Families to Provide Safer Care: Seeing and Achieving Safer Care through the Lens of Patients and Families